Privacy policy

This policy explains how Will Richardson Flooring Co. (“we”, “us”) handles personal information when you use this website or contact us.

Information we collect

This website does not use contact forms, user accounts or advertising cookies. We only receive personal information when you choose to contact us by phone, text or email, for example your name, phone number, email address, property address and details or photos of your project.

How we use it

We use this information solely to respond to your enquiry, provide quotes, arrange and carry out work, and keep appropriate business and accounting records. Our lawful bases are taking steps at your request before entering into a contract, performing a contract, and complying with legal obligations.

Sharing

We do not sell or share your information for marketing. We may share it only where necessary, for example with our accountant or where required by law.

Retention

We keep enquiry details only for as long as needed to deal with your enquiry, and customer records for as long as required for legal, tax and guarantee purposes.

Website hosting

This website is hosted by Cloudflare, which may process technical information such as IP addresses to deliver and secure the site. No tracking cookies are set by this website.

Your rights

Under UK data protection law you have the right to access, correct or request deletion of your personal information, and to object to or restrict its use. To make a request, email richardsonflooringco@gmail.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).